PENN STATE - HUMAN RESOURCES

Policy HR56 ANSWERING PERSONNEL INQUIRIES

POLICY'S INITIAL DATE: February 1, 1952
THIS VERSION EFFECTIVE: April 5, 2004

Contents:

  • Purpose
  • Inquiries Addressed to the University
  • Inquiries Concerning Health Care Claims and Coverages
  • Inquiries Concerning Worker's Compensation Matters
  • Inquiries Concerning Radiation Exposure Records
  • Information Requested by Legal Means
  • Inquiries Made to a Supervisor or Department Head by Name
  • Information Not Given
  • Inquiries that are not Covered by Policy

  • PURPOSE:

    To provide consistency throughout the University in answering inquiries regarding present or former faculty or staff members.

    INQUIRIES ADDRESSED TO THE UNIVERSITY:

    Inquiries addressed to the University (rather than to an individual) should be forwarded to the Manager, Information Systems and Records Division, Room 517 James M. Elliott Building, 865-1414. Inquiries regarding student employees must be directed to the area where they work.

    INQUIRIES CONCERNING HEALTH CARE CLAIMS AND COVERAGES:

    Inquiries concerning an employee's health care claims and coverage, and related matters should be referred to the Manager of Employee Benefits, Room 114 James M. Elliott Building, 865-1473.

    INQUIRIES CONCERNING WORKERS' COMPENSATION MATTERS:

    Inquiries concerning workers' compensation matters should be referred to the Office of Human Resources/Workers' Compensation, Room 312A James M. Elliott Building, (814) 865-0424.

    INQUIRIES CONCERNING RADIATION EXPOSURE RECORDS:

    Inquiries concerning an individual's radiation exposure records should be referred to the Health Physics Office, 228 Academic Projects Building.

    INFORMATION REQUESTED BY LEGAL MEANS:

    Information requested by legal means should be channeled through the Office of Human Resources, Room 505 James M. Elliott Building.

    INQUIRIES MADE TO A SUPERVISOR OR DEPARTMENT HEAD BY NAME:

    a. Nonderogatory, public information which is already published, such as information contained in University or community telephone directories, University catalogues, or electronically may be divulged.

    b. Information regarding the employee's record with the University concerning quality of work, attendance record, dates of employment and so forth may be given, provided the individual reporting can defend the information he/she provides.

    INFORMATION NOT GIVEN:

    a. Salary information is not released unless the employee, or former employee, has given written permission for its release.

    b. Information regarding an employee's record with some other employer is not given.

    c. Information requested to assist a collection agency is not given. (Such agencies sometimes will ask questions such as where an employee works or parks his car, or what time his shift ends. Also, forwarding addresses are often requested.)

    INQUIRIES THAT ARE NOT COVERED BY POLICY:

    Requests for information not covered by the policy should be directed to the Manager, Information Systems and Records Division, Room 517 James M. Elliott Building, 863-4611.


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