Penn State - Human Resources
Policy HR56 ANSWERING PERSONNEL INQUIRIES
POLICY'S INITIAL DATE: February 1, 1952
THIS VERSION EFFECTIVE:
April 5, 2004
To provide consistency throughout the University in answering inquiries
regarding present or former faculty or staff members.
INQUIRIES ADDRESSED TO THE UNIVERSITY:
Inquiries addressed to the University (rather than to an individual)
should be forwarded to the Manager, Information Systems and Records Division,
Room 517 James M. Elliott Building, 865-1414. Inquiries regarding student employees must be
directed to the area where they work.
INQUIRIES CONCERNING HEALTH CARE CLAIMS AND
Inquiries concerning an employee's health care claims and coverage, and
related matters should be referred to the Manager of Employee Benefits, Room 114 James M. Elliott Building, 865-1473.
INQUIRIES CONCERNING WORKERS' COMPENSATION
Inquiries concerning workers' compensation matters should be referred to
the Office of Human Resources/Workers' Compensation, Room 312A James M. Elliott Building,
INQUIRIES CONCERNING RADIATION EXPOSURE RECORDS:
Inquiries concerning an individual's radiation exposure records should
be referred to the Health Physics Office, 228 Academic Projects Building.
INFORMATION REQUESTED BY LEGAL MEANS:
Information requested by legal means should be channeled through the
Office of Human Resources, Room 505 James M. Elliott Building.
INQUIRIES MADE TO A SUPERVISOR OR DEPARTMENT HEAD BY
- a. Nonderogatory, public information which is already
published, such as information contained in University or community telephone
directories, University catalogues, or electronically may be
- b. Information regarding the employee's record with the
University concerning quality of work, attendance record, dates of employment
and so forth may be given, provided the individual reporting can defend the
information he/she provides.
INFORMATION NOT GIVEN:
- a. Salary information is not released unless the employee, or
former employee, has given written permission for its release.
- b. Information regarding an employee's record with some other
employer is not given.
- c. Information requested to assist a collection agency is not
given. (Such agencies sometimes will ask questions such as where an employee
works or parks his car, or what time his shift ends. Also, forwarding addresses
are often requested.)
INQUIRIES THAT ARE NOT COVERED BY POLICY:
Requests for information not covered by the policy should be directed to
the Manager, Information Systems and Records Division, Room 517 James M. Elliott Building,